Terms & Conditions

01 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and gokens ("gokens," "we," "us," or "our"), the operator of the online gaming platform accessible at gokens.net ("Platform"). By registering an account, accessing the Platform, or using any service offered by gokens, you unconditionally accept these Terms and agree to comply with them at all times.

These Terms apply to all users of the gokens Platform, including registered account holders, visitors browsing the Platform without an account, and any person accessing gokens content through any device or browser. Your continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

These Terms should be read in conjunction with the gokens Privacy Policy and any game-specific rules, bonus terms, or promotional conditions published on the Platform from time to time. In the event of any conflict between these Terms and any game-specific or promotional terms, these Terms shall prevail unless expressly stated otherwise.

02 Eligibility

To register and use a gokens account, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. The minimum legal gambling age in the Philippines is 21 years. gokens strictly enforces this requirement and will not knowingly permit any person under 21 to register or use the Platform.
• You must be physically located in a jurisdiction where online gambling is lawful at the time of accessing the Platform.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, officer, or agent of gokens, nor an immediate family member of any such person.
• You must not be subject to any self-exclusion order, whether imposed by gokens or any regulatory authority, at the time of registration or use.
• You must have full legal capacity to enter into a binding contract under Philippine law.

gokens reserves the right to request additional proof of eligibility at any time. Providing false information regarding your age, identity, or location constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities.

03 Account Registration & Security

3.1 Registration

To access real-money gaming on gokens, you must register a personal account. You agree to provide accurate, complete, and current information during registration and to update such information promptly if it changes. Each individual may hold only one gokens account. The creation of multiple accounts by the same individual is strictly prohibited and may result in the suspension of all associated accounts and forfeiture of any balances held therein.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your gokens login credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number. You must not share your login credentials with any third party. gokens will never ask you for your password via email, chat, or any other channel.

You must notify gokens immediately if you suspect unauthorized access to your account. gokens shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

3.3 Account Verification (KYC)

gokens operates a Know Your Customer (KYC) verification process in compliance with applicable Philippine anti-money laundering regulations. You may be required to submit identity documents, proof of address, and source-of-funds documentation before withdrawals are processed or at any other time gokens deems appropriate. Failure to complete KYC verification may result in the suspension of withdrawal privileges or account closure.

04 Deposits & Payments

All deposits to your gokens account must be made using payment methods accepted by the Platform. gokens currently supports the following Philippine-friendly payment methods: GCash, PayMaya (Maya), bank transfer via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank, and debit cards. All transactions are denominated in Philippine Peso (₱).

You may only deposit funds from payment accounts that are registered in your own name. Third-party deposits are strictly prohibited. gokens reserves the right to return deposits made from unverified or third-party sources and to suspend accounts where third-party funding is suspected.

Minimum and maximum deposit amounts are set by gokens and may vary by payment method. Current deposit limits are displayed in your gokens account dashboard. gokens reserves the right to modify deposit limits at any time with reasonable notice.

Deposits are credited to your gokens account upon confirmation from the relevant payment provider. gokens is not responsible for delays caused by third-party payment processors, bank processing times, or network issues outside gokens's control.

05 Withdrawals

You may request a withdrawal of your available gokens balance at any time, subject to the following conditions:

• Your account must have completed KYC verification before any withdrawal is processed.
• Withdrawals will only be processed to a payment account registered in your own name. gokens does not process withdrawals to third-party accounts.
• Any active bonus funds subject to wagering requirements must be fulfilled before the associated winnings can be withdrawn.
• Minimum withdrawal amounts apply and are displayed in your account dashboard.
• gokens reserves the right to conduct additional security checks before processing withdrawal requests, which may extend processing times.

gokens aims to process withdrawal requests within the timeframes stated in the Platform's payment information section. Processing times may vary depending on the payment method selected and the outcome of any required security review. gokens is not responsible for delays attributable to third-party payment providers or banking institutions.

06 Bonuses & Promotions

gokens may offer bonuses, free bets, cashback, reload promotions, and other incentives to eligible users from time to time. All bonuses and promotions are subject to specific terms and conditions, including wagering requirements, minimum odds, game restrictions, time limits, and maximum withdrawal caps, which will be clearly stated at the time of the promotion.

By claiming any bonus or participating in any promotion on gokens, you agree to the specific terms applicable to that offer. gokens reserves the right to withdraw, modify, or cancel any bonus or promotion at any time. Bonuses are intended for personal entertainment use only and may not be transferred, sold, or exchanged for cash except as expressly permitted by the applicable bonus terms.

Bonuses credited to your gokens account are denominated in Philippine Peso (₱). Wagering requirements must be met within the time period specified for each promotion. Unused bonus funds will expire at the end of the applicable promotion period.

07 Game Rules & Fair Play

All games available on the gokens Platform are governed by individual game rules published within each game interface. By participating in any game, you agree to be bound by the applicable game rules. In the event of any discrepancy between the game display and the gokens server records, the server records shall be the definitive and binding record of all game outcomes.

gokens uses certified Random Number Generator (RNG) technology for applicable games to ensure fair and unpredictable outcomes. Live dealer games are conducted by trained dealers in real time and are subject to the rules displayed within the live game interface.

7.1 Malfunction Policy

In the event of a technical malfunction, software error, or connectivity failure that affects the outcome of a game, gokens reserves the right to void the affected game round and return the applicable stake to the player's account. gokens shall not be liable for any losses arising from technical malfunctions beyond its reasonable control.

7.2 Collusion & Cheating

Any form of collusion, cheating, use of automated software (bots), exploitation of software vulnerabilities, or any other conduct that gives a player an unfair advantage is strictly prohibited. gokens employs fraud detection systems to identify and investigate suspicious activity. Accounts found to have engaged in prohibited conduct will be suspended and any winnings derived from such conduct will be voided.

08 Responsible Gaming

gokens is committed to promoting responsible gaming and providing tools that help users maintain control over their gaming activity. The following responsible gaming tools are available to all gokens account holders:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your gokens account.
• Session Time Controls: Set reminders and automatic session limits to manage the time you spend on the Platform.
• Reality Checks: Periodic on-screen notifications displaying your session duration and net gaming activity.
• Cooling-Off Periods: Temporarily suspend your account for a defined period without permanently closing it.
• Self-Exclusion: Permanently or temporarily exclude yourself from the gokens Platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.

gokens operates in alignment with PAGCOR responsible gaming guidelines. Users who have self-excluded from gokens must not attempt to re-register or access the Platform during their exclusion period. Any account opened in breach of a self-exclusion order will be closed and any funds held will be returned to the account holder.

For further information on responsible gaming resources available in the Philippines, please visit the gokens Responsible Gaming page.

09 Prohibited Conduct

You agree that you will not, at any time, engage in any of the following conduct while using the gokens Platform:

• Provide false, misleading, or fraudulent information during registration or at any other time.
• Register more than one account or assist any other person in circumventing the one-account-per-person policy.
• Use the Platform for any unlawful purpose, including money laundering or fraud.
• Attempt to reverse-engineer, decompile, or otherwise tamper with any gokens software or system.
• Use automated software, bots, scripts, or any other tool to interact with the Platform in a manner not intended for human users.
• Exploit any bug, error, or vulnerability in the Platform software, whether or not for financial gain.
• Engage in any form of collusion with other players or with gokens employees.
• Deposit funds derived from criminal activity or use the Platform to facilitate money laundering.
• Harass, threaten, or abuse gokens staff or other users.
• Attempt to access another user's account without authorization.

Violation of any of the above prohibitions constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and referral to law enforcement or regulatory authorities as appropriate.

10 Intellectual Property

All content on the gokens Platform, including but not limited to text, graphics, logos, game interfaces, software, audio, video, and the overall look and feel of the Platform, is the exclusive property of gokens or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the gokens Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any gokens content without the prior written consent of gokens.

The gokens name, logo, and all related marks are trademarks of gokens. You may not use any gokens trademark without prior written permission.

11 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, gokens shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption.

gokens's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your gokens account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude gokens's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable Philippine law.

12 Termination & Account Closure

gokens reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, if gokens reasonably believes that you have breached these Terms, engaged in fraudulent or illegal activity, or if required to do so by applicable law or regulatory authority.

You may close your gokens account at any time by contacting the support team via live chat. Upon account closure, any verified real-money balance remaining in your account (net of any applicable bonus funds subject to incomplete wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding KYC requirements.

Termination of your account does not affect any rights or obligations that have accrued prior to the date of termination. Sections of these Terms that by their nature should survive termination — including but not limited to Sections 9, 10, 11, and 13 — shall continue to apply after account closure.

13 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute between you and gokens, you agree to first contact gokens's customer support team to seek an informal resolution. gokens will make reasonable efforts to resolve disputes promptly and fairly. If a dispute cannot be resolved informally within thirty (30) days, either party may refer the matter to the appropriate courts or regulatory bodies in the Philippines.

For disputes relating to gaming outcomes, the gokens server records shall constitute the primary evidence of the relevant game events and outcomes.

14 Amendments to These Terms

gokens reserves the right to amend, update, or replace these Terms at any time. When material changes are made, gokens will notify registered users via the email address associated with their account and/or by displaying a prominent notice on the Platform. The revised Terms will take effect on the date specified in the notice.

Your continued use of the gokens Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may close your account in accordance with Section 12.

It is your responsibility to review these Terms periodically. The "Effective Date" at the top of this page indicates when these Terms were last updated.

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the gokens Platform, please contact the gokens support team:

For responsible gaming support, please visit the Responsible Gaming page on the gokens Platform.